PAIA Manual
Version v1.0-2026-09
This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains what records Property Direct Hub holds, who to contact, and how to request access. Items marked ADMIN PLACEHOLDER must be completed with verified details by the business owner.
1. Particulars of the body
Trading name: Property Direct Hub, operated by HMR Property Solutions.
Registered legal entity: [ADMIN PLACEHOLDER — registered legal entity name]. Registration number: [ADMIN PLACEHOLDER — company/CC registration number]. VAT number: [ADMIN PLACEHOLDER — VAT number, if registered].
Physical address: Vincent, East London, South Africa. Full postal address: [ADMIN PLACEHOLDER — full street and postal address].
Email: rentdirecthub@hmrprop.co.za. Website: https://propertydirecthub.com.
Property Direct Hub is a private body for PAIA purposes.
2. Information Officer
Information Officer: [ADMIN PLACEHOLDER — Information Officer full name] ([ADMIN PLACEHOLDER — designation]).
Email: [ADMIN PLACEHOLDER — Information Officer email address]. Contact number: [ADMIN PLACEHOLDER — Information Officer contact number, if any].
Deputy Information Officer: [ADMIN PLACEHOLDER — Deputy Information Officer, if appointed].
Registration with the Information Regulator: [ADMIN PLACEHOLDER — confirm whether the Information Officer has been registered with the Information Regulator].
3. The PAIA Guide
The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. It is available from the Information Regulator at https://inforegulator.org.za, or on request from the Information Officer.
4. Records held by Property Direct Hub
Platform records: estate agent account and agency details, property adverts and their photographs, buyer requests and the consent recorded with them, subscription and advert-usage records, payment records, and preserved inspection records and uploaded documents.
Business records: company and statutory records, financial and tax records, contracts with service providers, insurance records, correspondence and complaints records.
Employment records, where applicable: [ADMIN PLACEHOLDER — confirm whether staff or contractor records are held].
Records held under other legislation include those kept under the Companies Act, Income Tax Act, Value-Added Tax Act, Basic Conditions of Employment Act (where applicable), the Electronic Communications and Transactions Act, the Consumer Protection Act and POPIA.
5. Records available without a formal request
Adverts, area information, pricing information and the Legal & Compliance pages are published on the website and may be accessed freely.
Buyers may obtain the contact details of the advertising agent directly from a property advert.
6. How to request access to a record
Complete the prescribed PAIA request form (Form 2 for a private body) available from the Information Regulator, and send it to the Information Officer at the address above.
State the record requested, the form of access required, your contact details, and, if you are requesting access in order to exercise or protect a right, which right that is and how the record would assist.
We will respond within 30 days of receiving a valid request. That period may be extended by a further 30 days in the circumstances allowed by PAIA, and we will notify you if that happens.
7. Fees
A request fee and access fees may be charged in accordance with the fees prescribed under PAIA. We will notify you of the amount payable before processing the request, and access may be withheld until the applicable fee is paid.
No request fee is payable by a personal requester for a record containing their own personal information.
8. Grounds for refusal
Access may be refused on the grounds set out in Chapter 4 of PAIA, including protection of another person's privacy, commercially sensitive or confidential information, legally privileged records, and records that would prejudice the safety of a person or property.
If a request is refused, we will give reasons and explain the remedies available to you.
9. Remedies
If you are dissatisfied with a decision, you may lodge a complaint with the Information Regulator (South Africa) at PAIAComplaints@inforegulator.org.za, or apply to a court as provided for in PAIA.
10. Availability and updates
This manual is available on this website and, on request, by email from the Information Officer. It is reviewed and updated when our details or record-keeping practices change.
This manual is provided for practical use. It is not legal advice and does not constitute certification or approval by any authority.